WE1TOWN SERVICE AND USE AGREEMENT

Last Updated: [08.09.2026]

1. Parties

This Service and Use Agreement (the “Agreement”);

1.1. Service Provider

Trade Name: WE1TOWN PAZARLAMA VE BİLİŞİM TEKNOLOJİLERİ LİMİTED ŞİRKETİ
Brands: WE1TOWN, WeProxy, WeServer, WeSoftware and We1 (WEONE)
Websites:

https://we1.town
https://weproxy.io
https://weserver.io
https://wesoftware.io

Tax Office: Uzunköprü Tax Office
Tax Number: 8001226195
Address: Halise Hatun Mahallesi, Anabacı Caddesi, Dr. Asuman Pasajı No: 22, İç Kapı No: 101, Uzunköprü/Edirne, Türkiye
Telephone: +90 850 307 27 91
Email: [email protected]

Hereinafter referred to as “WE1TOWN” or the “Service Provider.”

1.2. Customer

Any natural or legal person who purchases a product or service through websites owned by WE1TOWN, the WeOne customer panel, authorised sales channels or a written quotation shall hereinafter be referred to as the “Customer” or “User.”

The name, surname/trade name, address, telephone number, email address, identification details, tax information and billing information provided by the Customer during registration or ordering shall constitute the Customer’s party information.

WE1TOWN and the Customer may individually be referred to as a “Party” and collectively as the “Parties.”

2. Subject of the Agreement

The subject of this Agreement is to determine the rights and obligations of the Parties regarding products and services provided by WE1TOWN under the following brands:

• WeProxy: Proxy, IP, traffic and related network services;

• WeServer: Virtual or physical server, GPU, IP and infrastructure services;

• WeSoftware: Software, SaaS, licence, API, automation, maintenance, support and custom software development services;

• WeOne (we1.town, my.we1.town): The shared customer panel through which the ordering, payment, delivery, licensing, support and account management of the above services is carried out.

The exact scope of the service purchased by the Customer shall be determined by the order screen, order summary, product page, written quotation and any applicable service-specific supplementary terms.

3. Contract Documents and Order of Priority

The following documents form an integral part of the Agreement to the extent applicable:

• The order summary or accepted special quotation;

• Service-specific terms;

• This Service and Use Agreement;

• Acceptable Use Policy;

• Cancellation, Refund and Right of Withdrawal Policy;

• Service Level Agreement, if an SLA exists;

• Data Processing Agreement, if a DPA exists;

• Privacy Policy and KVKK Information Notice;

• KYC and Security Policy;

• Cookie Policy.

In the event of a conflict between these documents, the above order of priority shall apply, subject to mandatory provisions of applicable law.

The provisions of a special quotation shall apply only to the relevant order.

4. Definitions

For the purposes of this Agreement:

• Service: Any proxy, server, software, licence, SaaS, support, maintenance, development or other digital service purchased by the Customer;

• Panel/WeOne: The system through which the Customer manages account, order, payment, licence and support operations;

• Account: The user account that provides the Customer with access to the Panel and the Services;

• Package: A service plan offered with specified features, resources, limits, duration and price;

• Subscription: A service model renewed for specified periods;

• Digital Content: Software, files, licence keys, documents or other data supplied in digital form;

• SaaS: A subscription-based software service accessed over the internet;

• Proxy: A service that routes internet traffic through allocated IP addresses;

• Server: A virtual or physical computing resource allocated to the Customer;

• Licence: A limited right to use software within the specified scope and period;

• Content: Any data or material uploaded, processed, hosted or transmitted by the Customer through the Services;

• KYC: The process of verifying the Customer’s identity, payment information and intended use;

• Consumer: A person acting for purposes that are not commercial or professional;

• Force Majeure: An event beyond the reasonable control of the Parties that prevents the performance of contractual obligations.

5. Formation of the Agreement

The Agreement shall be formed upon the first occurrence of any of the following:

• The Customer approves the Agreement on the order screen;

• The Customer electronically accepts a quotation issued by WE1TOWN;

• The Customer pays the service fee;

• The Customer begins using the ordered Service.

Merely visiting the websites shall not constitute acceptance of this Agreement in relation to paid Services.

The Customer must be able to access the Agreement and the relevant policies before completing an order. Following the order, the Agreement and order summary shall be delivered to the Customer through a durable medium or kept accessible through the Panel.

6. Legal Capacity and Authority to Represent

The Customer represents that they have the legal capacity to enter into a binding agreement.

A person acting on behalf of a company or another legal entity represents that they are authorised to represent and bind that legal entity.

Persons under eighteen years of age may not purchase paid Services without the valid consent of their legal representatives.

7. Account Creation

The Customer must provide accurate, current and complete information during registration and ordering.

WE1TOWN may investigate and take necessary security measures regarding:

• Duplicate accounts opened by the same person;

• Accounts created using inaccurate or misleading information;

• Accounts presenting a risk of fraud or abuse;

• Accounts associated with persons whose accounts were previously terminated due to a serious violation.

An Account may not be transferred or sold to another person. For legal entities, changes to authorised users may be made through the Panel or support channels.

8. Account and Access Security

The Customer is responsible for:

• Using a strong and unique password;

• Enabling multi-factor authentication where possible;

• Protecting account, licence, API, root, RDP and proxy access credentials;

• Not sharing access credentials with unauthorised persons;

• Immediately notifying WE1TOWN of any suspected security incident;

• Managing the access rights of authorised users.

Unless WE1TOWN is at fault, the Customer shall be responsible for transactions carried out as a result of the Customer’s failure to protect access credentials.

In the event of a security risk, WE1TOWN may reset passwords, terminate sessions, revoke API keys or temporarily restrict access.

9. Acceptance of Orders

Receipt of an order shall not mean that WE1TOWN has definitively accepted the order.

WE1TOWN may reject an order in the following circumstances:

• The product is out of stock or cannot be technically supplied;

• There is an obvious material error in the price or product information;

• Payment cannot be verified;

• There is a security or fraud risk;

• The KYC process has not been completed;

• The Service cannot be provided for the requested intended use;

• Applicable legislation or a competent authority imposes a restriction.

Any amount collected for a rejected order shall be refunded within the statutory period, unless the Service has already been used or a previously disclosed cost has arisen.

10. Delivery and Activation

The Service shall be delivered using the method stated in the order summary or special quotation.

Delivery may take place by:

• Activating the Service in the Panel;

• Sending access credentials to the Customer;

• Opening a software account;

• Providing a licence key;

• Making a file or digital content accessible;

• Delivering custom development in accordance with the acceptance criteria.

An estimated delivery period shall not constitute a binding guarantee unless it is expressly stated as a definite delivery period.

Delays caused by missing information, verification, domain names, integrations, licences or configurations attributable to the Customer shall not be attributed to WE1TOWN.

11. Fees and Taxes

The service fee, currency, taxes, billing period, setup fee and any additional charges shall be shown to the Customer before the order is completed.

Unless expressly stated otherwise, applicable taxes may be added to the prices.

The Turkish lira equivalent of prices denominated in foreign currencies may be calculated using the exchange rate displayed at the time of payment or the rate applied by the payment service provider. The Customer must be able to see the total amount payable before confirming the order.

For pay-as-you-go Services, the fee shall be calculated according to the measurement unit disclosed for the relevant Service and the usage recorded in WE1TOWN’s systems.

12. Payment

The Customer must pay the service fee on the specified date and using the specified payment method.

Payment transactions may be carried out through authorised payment service providers. WE1TOWN may not retain full payment-card information in its systems.

If payment is delayed, WE1TOWN may:

• Send a payment notice to the Customer;

• Grant a reasonable additional payment period;

• Restrict or suspend the Service at the end of that period;

• Terminate the Service if the debt remains unpaid.

Fees and late-payment provisions applicable to consumer transactions shall be subject to mandatory law.

13. Automatic Renewal

A Subscription shall not renew automatically unless the Customer separately enables automatic renewal.

Where automatic renewal is enabled, the following information shall be clearly displayed:

• The renewal period;

• The amount to be charged;

• The payment date;

• The method for disabling automatic renewal.

The Customer may disable automatic renewal through the Panel or support channels before the renewal date.

Material price changes shall be notified before renewal. A new price shall not apply retrospectively to a current Service period that has already been paid.

14. Price Changes

WE1TOWN may update its prices due to changes in foreign-exchange rates, licence, IP, network, data-centre, hardware, energy, tax and supply costs.

The new price shall not affect the current Service period that has already been paid. If the Customer does not accept the new price, the Customer may choose not to renew the Service.

15. General Obligations of the Customer

The Customer is responsible for:

• Using the Services in accordance with applicable law and this Agreement;

• Providing accurate information;

• Obtaining all required licences and permissions;

• Maintaining account and access security;

• Not infringing the rights of third parties;

• Maintaining independent and current backups of their data;

• Ensuring that persons permitted to use the Services comply with the applicable rules;

• Promptly reporting security vulnerabilities and abuse;

• Complying with the technical and usage limits of the purchased Package.

Allowing employees, customers or sub-users to use the Service shall not relieve the Customer of responsibility.

16. Prohibited Uses

The following activities are prohibited across all WE1TOWN Services:

• Activities that violate applicable law;

• DDoS, DoS or other cyberattacks;

• Unauthorised access, port scanning, vulnerability scanning or brute-force attacks;

• Malware, botnets, trojans or ransomware;

• Phishing, fraud, forgery, impersonation or account takeover;

• Unsolicited bulk electronic communications and spam;

• Content relating to the sexual abuse of children;

• Illegal betting, gambling or unauthorised financial activities;

• Infringement of intellectual property, personality, privacy or personal-data rights;

• Use of stolen payment instruments, accounts or identity information;

• Circumvention of Service limits or security measures;

• Placing a disproportionate load on the infrastructure or other users;

• Hosting or distributing unlawful content;

• Reverse engineering WE1TOWN systems;

• Unauthorised resale of the Services.

Detailed rules are set out in the Acceptable Use Policy.

17. KYC and Security Verification

WE1TOWN may request KYC or additional transaction verification in the following circumstances:

• A payment-security or fraud concern;

• An inability to verify billing or contact information;

• A high-volume or unusual order;

• Resale activity;

• An abuse report;

• High-risk intended use of the Service;

• A request from a competent authority;

• An obligation arising from applicable law.

The requested information shall be limited to what is necessary and proportionate for verification.

The Customer must provide the requested information and documents securely within the specified reasonable period.

If KYC is not completed, the order may be rejected or the Service may be suspended until verification is completed.

Failure to complete KYC shall not, in every case, result in the forfeiture of the full amount paid. Any refund shall be assessed by considering Service usage, costs already incurred, the nature of the breach and mandatory law.

18. Special Provisions for Proxy Services

This section applies only to proxy and IP services purchased under the WeProxy or WE1TOWN brand.

18.1. Scope of Services

Depending on its product inventory, WeProxy (WE1TOWN) may provide static or rotating, datacenter, residential, ISP, mobile, IPv4, IPv6, shared or dedicated proxy services.

The inclusion of a Service type in this section does not mean that it is always available or in stock. The exact Service characteristics shall be specified in the order summary.

18.2. Proxy Characteristics

The following characteristics of the proxy Service shall be specified on the product page or in the order summary:

• Number and version of IP addresses;

• Country or regional location;

• Traffic allowance;

• Protocol;

• Static or rotating structure;

• Rotation period;

• Sticky-session duration;

• Concurrent connection limit;

• Authentication method.

18.3. IP Allocation

Proxy IP addresses are not sold to the Customer. They are allocated for use during the active Service period.

IP addresses may be changed due to technical necessity, network changes, security incidents, abuse, supplier changes or decisions of competent authorities.

18.4. Location and IP Classification

IP location and connection-type information is based on available technical records and data sources.

Different country, city, ASN or connection-type results shown by third-party databases shall not alone constitute a defective Service. However, where location is an essential element of the order and the IP address is clearly routed through the wrong location, the Customer may submit a support request.

The terms “residential,” “ISP” and “mobile” do not guarantee that a particular third-party platform will classify an IP address in the same manner.

18.5. Third-Party Platforms

WE1TOWN does not guarantee:

• That the proxy Service will operate on a particular platform;

• That no CAPTCHA will be displayed;

• That an IP address will not be blocked;

• That the Customer’s third-party account will not be closed;

• That the IP address will not appear on any reputation list;

• Any particular level of anonymity or non-detectability.

The Customer must comply with the agreements and rules of the third-party platforms used by the Customer.

18.6. Traffic Measurement

For traffic-based Packages, usage shall be measured using WE1TOWN’s network records.

Unused traffic shall not be carried over to the following period unless otherwise stated on the product page.

Failed connections, protocol headers and retransmissions may be included in traffic measurement depending on the technical structure of the Service.

18.7. High Usage

A high number of requests alone shall not constitute abuse. Package limits, the nature of the traffic, its effect on the infrastructure and the quality of service provided to other users shall be assessed together.

19. Special Provisions for Server Services

This section applies only to server and infrastructure services purchased under the WeServer or WE1TOWN brand.

19.1. Scope of Services

Depending on its product inventory, WeServer (WE1TOWN) may provide:

• VDS/VPS;

• Türkiye-located servers;

• IPv6 subnet servers;

• Dedicated servers;

• GPU servers;

• IP address and network services;

• Operating-system installation;

• Managed or unmanaged server services.

The exact CPU, RAM, disk, traffic, port, IP, location and virtualisation characteristics shall be specified in the order summary.

19.2. Management Responsibility

Unless the Service is expressly specified as a “managed service,” the Customer shall be responsible for:

• The operating system;

• Software;

• Updates;

• Firewalls;

• User accounts;

• Applications;

• Licences;

• Backups;

• Data security.

19.3. Resource Usage

The Customer must comply with the purchased CPU, RAM, disk, traffic and port limits.

The term “unlimited traffic” or a similar expression does not authorise activities that disrupt the infrastructure, adversely affect other customers or clearly fall outside ordinary use.

19.4. IP Addresses

IP addresses allocated together with a server are not sold. The right of allocation ends when the Service ends.

An IP address may be changed due to network, routing, security, data-centre or competent-authority requirements.

19.5. Operating Systems and Licences

The availability of Linux, Windows or other images depends on product and licence availability.

Third-party software and operating-system licences are subject to their own terms. The Customer is responsible for unlicensed software installed by the Customer.

19.6. Backups

Unless a backup Service is expressly included in the order, WE1TOWN is not obliged to back up the Customer’s data.

The Customer must maintain a current and restorable copy of its data in an environment independent from the WE1TOWN infrastructure.

The provision of a backup Service by WE1TOWN does not eliminate the Customer’s obligation to maintain an independent backup.

19.7. Maintenance and Interruptions

Planned maintenance shall be notified in advance where reasonably possible. Emergency security and infrastructure interventions may be carried out without prior notice.

A specific uptime level or service credit shall apply only where expressly stated in a separately accepted SLA.

20. Special Provisions for Software Services

This section applies only to software, SaaS, licence, API, maintenance and development services purchased under the WeSoftware or WE1TOWN brand.

20.1. Licence

Intellectual property rights in the software are not transferred.

The Customer is granted a limited, non-transferable and non-exclusive right of use subject to the following restrictions specified in the order or licence terms:

• Duration;

• Number of users;

• Device;

• Domain name;

• Company;

• Intended use;

• Number of installations.

20.2. Prohibited Software Uses

The Customer may not:

• Copy or distribute the software without authorisation;

• Sell or share the licence key with third parties;

• Circumvent technical-protection measures;

• Reverse engineer the software, except where mandatory applicable law permits otherwise;

• Attempt to obtain the source code;

• Exceed licence limits;

• Use the software for unlawful purposes;

• Exceed API limits or bypass security measures.

20.3. SaaS Services

SaaS Services may require an internet connection and a supported browser or device.

Package features may be restricted by the number of users, storage capacity, number of transactions, API quota and other limits.

The Customer is responsible for ensuring that data uploaded to the system through the Customer’s Account is lawful.

20.4. Updates

WE1TOWN may update the software for security, performance, legal compliance and product-development purposes.

Changes that materially reduce the core functionality of a paid Service shall be notified in advance. Updates required for security may be implemented immediately.

New major versions, additional modules or third-party licences may be subject to additional fees.

20.5. Third-Party Integrations

The software may integrate with third-party APIs, platforms or services.

The following circumstances may be beyond WE1TOWN’s control:

• A third party changes its API;

• A third party restricts access;

• A third party changes its pricing;

• A third party terminates its service;

• A third party restricts the Customer’s account.

WE1TOWN shall use reasonable efforts to provide an adaptation or alternative solution, but does not guarantee the uninterrupted continuation of a third-party service.

20.6. Custom Software Development

The following matters shall be set out in a separate written quotation or project document for custom development Services:

• Scope;

• Deliverables;

• Schedule;

• Fees;

• Payment stages;

• Number of revisions;

• Acceptance criteria;

• Maintenance and support;

• Delivery of source code;

• Intellectual property rights;

• Third-party components.

The Customer must inspect the deliverable and provide acceptance or a specific defect notice within [7/14] days. Mandatory consumer provisions remain reserved.

Out-of-scope requests may be subject to additional time and fees.

20.7. Customer Data

Ownership of data uploaded by the Customer to the software remains with the Customer or the relevant rights holder.

WE1TOWN shall process such data only to the extent necessary to provide the Service, maintain security and comply with legal obligations.

21. Service Support

The scope of standard support shall be described on the relevant product page or in the order summary.

Support may be limited to:

• Infrastructure and Service access;

• Account and payment issues;

• Licence activation;

• Technical errors attributable to WE1TOWN.

The Customer’s custom software, code, server configuration, third-party systems or custom integrations are not included in standard support unless separately purchased.

Support periods are estimates unless separately guaranteed under an SLA.

22. Service Level

A specific uptime, response time, resolution time or service credit shall apply only where a service-specific SLA exists.

Unless otherwise stated in the SLA, the following may be excluded from availability calculations:

• Planned maintenance notified in advance;

• The Customer’s configuration;

• Third-party systems;

• Force Majeure;

• Attacks and security measures;

• The Customer’s breach of the Agreement;

• Internet backbone or upstream-provider problems.

23. Customer Content

The Customer represents that all Content uploaded to or processed through the Services is lawful and that the Customer holds all necessary rights.

WE1TOWN does not acquire ownership of Customer Content.

The Customer grants WE1TOWN only the limited processing authority required to provide, back up, secure and technically operate the Service.

24. Notices of Unlawful Activity

Alleged unlawful activity or infringement carried out through the Services may be reported through [abuse email address].

Where possible, the notice should contain:

• The relevant URL, IP address or Service;

• The date and time of the incident;

• A description of the infringement;

• Technical records or evidence;

• The complainant’s contact information;

• An explanation of ownership where infringement of rights is alleged.

WE1TOWN shall assess valid notices and decisions of competent authorities in accordance with applicable law.

25. Suspension

WE1TOWN may partially or fully suspend the Service in the following circumstances:

• Non-payment;

• A serious or repeated breach of the Agreement;

• An attack, fraud or abuse;

• An imminent and serious security risk;

• Clear infringement of third-party rights;

• Inability to verify identity or payment information;

• Failure to complete the KYC process;

• A request or decision from a competent authority;

• The need to protect the infrastructure or other customers.

Except in emergencies, the Customer shall be granted a reasonable period to remedy the breach.

Any measure taken shall, where reasonably possible, be proportionate to the severity of the breach.

26. Termination of the Service and Data

Before the Service ends, the Customer must export its data, files, licence information and required records.

After termination of the Service, Customer data may be retained:

• For [15/30] days following normal termination;

• For [7/15] days in cases of non-payment;

• According to technical and legal requirements in cases involving serious security issues or unlawful activity.

Following the applicable period, the data may be irreversibly deleted.

Records that must be retained under applicable law are excluded from this provision.

Where retention periods differ according to the product type, they shall be disclosed before ordering or in the relevant policy.

27. Pre-Contract Information for Consumers

Before placing an order, a Customer qualifying as a Consumer shall be provided with at least the following information in a clear and understandable manner:

• Essential characteristics of the Service;

• Identification details of WE1TOWN;

• Total price and taxes;

• Additional costs;

• Payment and performance conditions;

• Subscription and renewal information;

• The right of withdrawal and its exceptions;

• Complaint and application procedures;

• Consequences of requesting immediate commencement of the Service.

Before the order is completed, the Customer shall be required to confirm receipt of the pre-contract information.

The order button must clearly indicate that the transaction creates an obligation to pay.

28. Right of Withdrawal

As a general rule, a Consumer may withdraw from a distance service contract within fourteen days from the date on which the contract is formed, without providing a reason and without paying a penalty.

However, where the Consumer:

• Expressly requests that the Service begin before the withdrawal period expires;

• Is informed in advance of the consequences of that request;

• Provides the required separate confirmation,

the applicable legal provisions governing Services commenced before the expiry of the withdrawal period shall apply.

The statutory exception to the right of withdrawal may apply to Services performed immediately in an electronic environment and intangible goods delivered immediately to the Consumer.

The application of the exception shall be assessed by considering the nature of the Service or Digital Content, the delivery method, completion of performance and the confirmations obtained.

The Consumer’s statutory rights arising from defective goods or defective Services remain reserved.

29. Cancellation and Refunds

Refund requests shall be assessed according to the following principles:

• The Consumer’s statutory withdrawal rights and rights relating to defective Services remain reserved.

• The relevant amount shall be refunded where the Service is not provided at all due to a fault attributable to WE1TOWN.

• The price of an order that cannot be delivered or fulfilled shall be refunded.

• The portion of traffic, resources, licence period or SaaS period actually provided may be taken into account.

• Non-recoverable third-party licence, IP, hardware, installation or special-supply costs may be taken into account if disclosed before the order.

• The accepted quotation and mandatory law shall apply to completed custom-development work.

• Refunds shall be made using the original payment method where reasonably possible.

A general rule stating that “no refund shall be provided under any circumstances for used digital products” shall not apply. Each request shall be assessed according to the nature, delivery and use of the Service and the Customer’s statutory rights.

30. Defective Services and Error Reporting

The Customer must report any problem detected in the Service through the support channel without undue delay.

Where possible, the report should include:

• The order or Service number;

• A description of the problem;

• The date and time;

• A screenshot or error log;

• Steps required to reproduce the problem.

WE1TOWN shall investigate the report within a reasonable period according to the nature of the Service.

The Consumer’s rights to request re-performance, a price reduction, termination of the Agreement and compensation for losses arising from a defective Service shall be governed by applicable law.

31. Intellectual Property Rights

All rights in WE1TOWN, WeProxy, WeServer, WeSoftware, WeOne, the websites, Panel, software, designs, logos, texts, APIs and documentation belong to WE1TOWN or the relevant rights holder.

Unless expressly agreed otherwise, the right granted to the Customer is:

• Limited;

• Non-transferable;

• Non-sublicensable;

• Non-exclusive;

• Limited to the Service period.

In custom software development, intellectual property rights shall be transferred only where expressly agreed in writing and after the relevant fee has been paid in full.

WE1TOWN retains all rights in its previously developed tools, libraries, infrastructure and general know-how.

32. Personal Data

WE1TOWN processes personal data in accordance with Turkish Law No. 6698 on the Protection of Personal Data and other applicable legislation.

The following matters shall be separately explained in the KVKK Information Notice:

• Identity of the data controller;

• Categories of personal data processed;

• Purposes of processing;

• Legal grounds;

• Collection methods;

• Parties to whom data may be transferred;

• Retention periods;

• Rights of data subjects;

• Application procedure.

The information notice and explicit consent shall be provided separately.

Acceptance of this Agreement does not constitute automatic consent to marketing, non-essential cookies or other processing activities based on explicit consent.

33. Processing Data on Behalf of the Customer

Where WE1TOWN processes personal data on behalf of the Customer as part of SaaS, server or other Services, the respective roles of the Parties as data controller and data processor shall be separately assessed.

Where necessary, the Parties shall enter into a separate Data Processing Agreement.

The Customer is responsible for carrying out all necessary information, legal-basis, explicit-consent, data-security and application processes concerning the Customer’s own users and customers.

34. Traffic and System Records

WE1TOWN may retain technical records necessary for Service security, billing, troubleshooting, prevention of abuse and compliance with legal obligations.

Depending on the Service type, these records may include:

• Account and session information;

• Date and time;

• Limited technical information concerning source and destination;

• IP address;

• Traffic volume;

• API usage;

• Error and security records.

Data shall be processed in a manner that is relevant, limited and proportionate to its purpose. Retention periods shall be determined in accordance with applicable legislation and the data-retention policy.

35. Confidentiality

The Parties shall keep confidential all non-public commercial, technical, financial and operational information learned through the service relationship.

The following disclosures shall not constitute a breach of confidentiality:

• Disclosures required by law;

• Requests from competent authorities;

• Disclosures to professional advisers subject to confidentiality obligations;

• Necessary and lawful disclosures to suppliers for the provision of the Service;

• Information that becomes publicly available without fault.

36. Third-Party Providers

WE1TOWN may use third-party providers for payment, data-centre, network, IP, licence, cloud, email, analytics, security and support services.

Subject to WE1TOWN’s own duties of selection and supervision, events arising from independent third-party systems shall be assessed under the general provisions of applicable law.

The Customer must comply with the terms of third-party software and platforms used by the Customer.

37. Warranty Limitations

WE1TOWN shall provide the Service expressly specified in the order summary with professional care.

Unless separately guaranteed in writing, WE1TOWN does not guarantee:

• Uninterrupted or error-free operation;

• Compatibility with all devices and systems;

• Any particular commercial result;

• Access to any particular third-party platform;

• Absolute data security;

• Absolute anonymity;

• Any particular performance level or revenue.

This provision does not remove the Consumer’s statutory rights arising from defective Services.

38. Liability

No limitation of liability shall apply to WE1TOWN’s wilful misconduct or gross negligence, damage to personality rights or liability that cannot legally be limited.

Outside Consumer transactions, WE1TOWN shall not be liable for indirect losses arising from:

• The Customer’s unlawful use;

• The Customer’s software or configuration errors;

• The Customer’s failure to maintain backups;

• Failure to protect access credentials;

• Decisions made by third-party platforms;

• Independent third-party systems;

• The Customer’s licence violations.

Outside Consumer transactions and to the extent permitted by mandatory law, WE1TOWN’s total liability arising from the relevant Service shall be limited to the total amount paid by the Customer for that Service during the three months preceding the event that caused the loss.

39. Customer Liability

The Customer shall be liable, in proportion to the Customer’s fault, for direct and documented losses incurred by WE1TOWN due to unlawful acts or breaches of this Agreement committed by the Customer, the Customer’s employees or sub-users.

This provision shall not be interpreted as transferring WE1TOWN’s liability for its own fault to the Customer.

40. Force Majeure

The following events may constitute Force Majeure:

• Natural disasters;

• Fire;

• War or terrorism;

• Widespread epidemics;

• General power or internet outages;

• Data-centre disasters;

• Decisions of public authorities;

• Embargoes and sanctions;

• General supply-chain disruptions;

• Similar events beyond the reasonable control of the Parties.

The affected Party shall notify the other Party within a reasonable period and use reasonable efforts to mitigate the effects.

If the Force Majeure event continues for more than [30/60] days, either Party may terminate the unperformed portion of the Agreement.

41. Termination

Either Party may terminate the Agreement if the other Party fails to remedy a material breach within a reasonable period following notice.

WE1TOWN may terminate the Service immediately in the following circumstances:

• An ongoing cyberattack;

• Fraud or phishing;

• Malware or botnet activity;

• Child-abuse content;

• Use of a false identity or stolen payment instrument;

• An imminent and serious danger to the infrastructure or third parties;

• A decision of a competent authority;

• Repeated serious violations.

Payment and compensation obligations accrued up to the termination date shall remain in effect.

42. Amendments to the Agreement

WE1TOWN may update this Agreement due to changes in legislation, security, infrastructure, products or the service model.

Material changes adverse to the Customer shall be notified within a reasonable period before they take effect.

Where a change materially and adversely affects a current prepaid period, the Customer may terminate the Service without penalty before the change takes effect.

Changes required by mandatory law may be implemented immediately.

43. Notices

Ordinary Service notices may be delivered through:

• The registered email address;

• The Panel;

• SMS;

• The support system.

Notices subject to a mandatory legal form shall be delivered using the methods required by applicable law.

The Customer must keep contact information current.

44. Assignment

The Customer may not assign the Agreement, Account or Licence to a third party without WE1TOWN’s written approval.

WE1TOWN may assign the Agreement in connection with a company merger, division, transfer of business or internal group restructuring, provided that the Customer’s rights are not materially impaired and all required notices are given.

45. Evidence

The following records, where obtained lawfully, may be used as evidence in disputes:

• Electronic order records;

• Payment records;

• Email and support correspondence;

• Panel records;

• Access and system logs;

• Commercial books and records.

This provision does not constitute an exclusive-evidence agreement and does not remove the Consumer’s statutory evidentiary rights.

46. Governing Law and Disputes

This Agreement shall be governed by the laws of the Republic of Türkiye.

A Customer qualifying as a Consumer may apply, depending on the value of the dispute, to the Consumer Arbitration Committee or Consumer Court at the Customer’s place of residence or the place where the Consumer transaction was carried out.

The Consumer’s right to apply to any other legally competent authority remains reserved.

For disputes that do not constitute Consumer transactions, the Courts and Enforcement Offices of Uzunköprü/Edirne shall have jurisdiction.

47. Severability and Waiver

If any provision of the Agreement is found to be invalid, the validity of the remaining provisions shall not be affected.

Failure or delay in exercising a right shall not constitute a waiver of that right.

48. Entry into Force

Before completing an order, the Customer represents that:

• The Customer has reviewed the essential characteristics of the Service;

• The Customer has been informed of the total price and payment terms;

• The Customer has been able to access the Agreement and relevant policies;

• The Customer has reviewed the subscription and renewal conditions;

• Where applicable, the Customer has been separately informed about commencement of the Service before expiry of the withdrawal period.

This Agreement shall enter into force on the date it is accepted electronically.